operations

Our clients rely on our experience to make anything happen… anyplace, anytime and on any continent.

We know most meeting and conference planners are continuously on the hook to deliver high quality participant experiences. So you need to have assurance that when the time comes, your travel program runs as smooth as planned. That’s where we come in. From the little things to the big things we can do it all. And we can customize our services to meet your unique needs and budgets. Our people love this business and know how to make anything happen on any continent at any time.

  • Program Management

Leverage the experience of our well-trained people dedicated to providing you and your attendees with an exceptional experience. As part of your team, they are supported by the latest technology, processes and best practices in the industry so they can spend more time working with you to create the perfect experience.

  • Registration, Ticketing and Attendee Service

We rely on our proprietary meeting software and event management systems to provide integrated registration, hotel room block, air ticketing and arrival and departure schedules. Our systems simplify tasks like comparing multiple reports and schedules and create a higher level of customer service for participants.

  • On-site Services

Translating all the work prior to your program into a successful on-site experience requires dedication. Our people are known for their exceptional personal service, hospitality and “can-do” attitude. We create a comprehensive travel director manual to ensure all commitments, service requirements and contingencies are understood and planned for accordingly. And our nightly reviews make sure your travel programs are operating to budget and in the quality manner you expect.

  • Billing and Reconciliation

We ensure a timely, accurate and effortless close to your travel program. Nightly, we prepare a closing file that is turned over to your dedicated program accountant. We handle final payment and ensure you pay only for the services provided.

  • Post Program Review

Our comprehensive review includes:
- Cost savings summary
- Participant satisfaction ratings
- Budget reconciliation
- Variance explanations
- Lessons learned

  • Emergency Response

Whether it is responding to one individual or your entire group we’re prepared if an emergency strikes. When a situation impacts your travel program, rest assured, we have the comprehensive training, skills and resources to manage the well-being of all your participants.